Refund Policy

Last updated: September 18, 2024

At ChopLab, we strive to offer the best experience for all our users. If you encounter any issues with our service, we encourage you to contact our support team at thechoplab@gmail.com before requesting a refund. We are dedicated to addressing any concerns, and all messages, including issue reports, suggestions, or inquiries, will be answered within 24 to 48 hours.

Evaluation Before Purchase

We provide free previews of our AI-driven sample chopping service to help you evaluate the quality before making a purchase. The quality and processing algorithms are the exact same for both free and paid versions. Please use the free version to ensure you are satisfied with the results prior to purchasing any subscriptions to our services.

Refund Eligibility

Due to the nature of digital services, once a package is activated and files are processed, refunds cannot be provided. This policy ensures fairness, as the service we provided cannot be returned. However, refunds may be issued under the following circumstances:

Technical Issues: If you experience an error that prevents you from using our service, and we are unable to resolve the issue within 30 days. Please provide any requested information (e.g., screenshots, file samples) to assist us in troubleshooting.
Duplicate Purchases: If you accidentally purchase the same package more than once, and the minutes from the duplicated package have not been used.
Activation Issues: If you are unable to use the paid services after subscribing.

Refund Denial

We reserve the right to deny refund requests under the following conditions:

If you expected features or results that were not explicitly stated on our website.
If you are dissatisfied with the final product without utilizing the available previews.

Chargebacks

If you disagree with our decision to deny a refund, you may contact your bank to initiate a chargeback. Please note that once a refund or chargeback is processed, access to your account will be revoked.

Contact Us

If you have any questions or require further clarification regarding this refund policy, please contact us at:

thechoplab@gmail.com